You need a valid passport to travel to all our destinations. As the UK is no longer part of the European Union, EU countries now require UK passports to be less than ten years old and still be valid for at least three months at the time you're due to leave their country. To check your passport is valid for travel, ask the two questions for each person on your booking (including children) – if the answer is yes, you’re ready to go!

1. On the day you arrive into the EU, will your passport’s “Date of issue” be less than 10 years old?

2. On the day you leave the EU, will your passport have at least three months remaining (based on the “Date of expiry”)?

If you’re travelling to Turkey

If you’re travelling to non-EU destinations like Turkey, the rules may be different, so please check here for further information.

If you’re travelling to Jersey

For domestic flights, travellers aged 16 and over, must present valid photographic identification. We recommend that you travel with a passport on these flights, but we will accept 
one of the following documents providing it has a photograph and is valid on the date of travel:

• Citizen Card
• Driving licence
• Student ID card (international, National Union of Students or University/College ID)
• Armed forces ID card
• Police warrant card/badge
• Airport employee’s security ID pass
• Government issued ID card
• Official Company ID card
• Electoral ID card (EIC issued to eligible N Ireland citizens)
• UK Council issued bus pass (Senior Citizens only)
• Fire Arms certificate

Children under the age of 16 may travel without photographic identification, providing they are travelling with an adult in possession of valid photo ID, who can also vouch for the child’s identity

For more information

Visit our Safe Travel page to find out more about passport validity or take a look at the Foreign, Commonwealth and Development Office’s advice for your destination.

We strongly recommend you take out sufficient travel insurance for your journey that covers situations such as unscheduled flight diversions or changes to your travel plans due to illness. We also recommend that your travel insurance is valid from the point of booking, as changes to travel plans due to illness may occur before you travel. You can add our 5* Defaqto-rated travel insurance to your booking or you can arrange your own insurance elsewhere.

There are many benefits to taking out travel insurance, but it’s actually a condition of your contract with us that you take out adequate cover that’s suitable for your needs, from the date of booking. This should cover you if you have to cancel your arrangements or for any emergencies while you’re away.

If you've purchased a policy on or after 30 June 2022 and need to make a claim, please call AXA on 0204 517 9888 (open Monday-Friday 09:00-17:00 UK time). If you need any further help, please have your policy number to hand and call Jet2Insurance on 01293 665910 (open Monday-Friday 08:30-18:00 and Saturday 09:00-17:00 UK time).

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No, we don’t we don’t need your middle name(s) on your booking unless two people on the booking have identical first and last names. Please make sure all names are spelt exactly as they are on your passport.

No, you can only book one villa per Jet2Villas package holiday.

You can request this, but we can't always guarantee that the villas will be allocated together.

No, you can’t take pets. This is because our airline, Jet2.com, doesn’t carry any animals on board, except for registered assistance dogs.

Yes. If you’re making your booking online, you can add bikes and golf bags to your package for an extra charge. Please note, the maximum weight for bicycles is 32kg and 22kg for golf bags. For any other sports equipment, you’ll need to contact our Pre-Travel Services team on 0333 300 0737. And please note that when you add sports equipment to your booking, the cost of your transfers may also increase.

Please also make sure you have comprehensive insurance in place for these items, as our liability is limited.

Online you can pay using a credit card, debit card or PayPal (GBP or EUR). Our Call Centre will accept credit or debit cards, while our airport sales desks will accept credit or debit cards, as well as cash in local currency.

Your deposit will be £60 per person. At the time of booking, you’ll be given the option of paying a deposit of £60 per person, the full balance or another amount somewhere in between. The full balance is then due ten weeks before departure. If your departure is within ten weeks, you’ll have to pay in full at the time of booking.

Your final balance is due ten weeks before your departure and will be taken in the early hours of the morning after that due date. This is to give you time to contact us during the day to pay on an alternative card if you need to. Once the deadline has passed, your final balance payment will be taken from the card used to make your booking.

We'll try and meet the requirements of all customers with special requirements, e.g., wheelchair assistance, or those with a medical condition. It is vital that you notify the team of any special requirements before you travel by calling us on 0800 408 5591.

If you or any of your party are in need of assistance throughout your journey, we’re here to help. We offer three main levels of mobility assistance from:

• Check-in to the top of the airbridge/bottom of the plane steps (WCHR)
• Check-in to the door of the plane (WCHS)
• Check-in directly to your seat in the cabin (WCHC)

We generally rely on specialist third parties to provide mobility assistance at airports, who are often appointed by airport authorities. It’s important we’re made aware of your requirements at least 48 hours in advance of travel, so we can make sure you’re provided with the right level of assistance.

You can find more assisted travel information on each airport’s individual website, or when you visit our airport information pages.

Booking assistance

You can book mobility assistance by contacting us on 0800 408 5591.

Travelling with mobility equipment

We’ll carry up to two pieces of mobility equipment per person free of charge in the plane hold, as long as there’s available space. If your mobility equipment is worth more than £1,100, please make sure you’ve taken out suitable insurance as an airline’s liability is limited by the Montreal Convention.

To help us safely store your equipment onboard, please give us all the relevant information as soon as you can by calling us on 0800 408 5591 at least 48 hours before you travel.

Travelling with a manual wheelchair

If your device has a power pack, battery or is powered in any way, please see the section below, ‘Travelling with an electric mobility device’.

Manual wheelchairs must collapse to 81cm high or less to fit through the plane hold doors. If you’re carrying a manual aid that weighs over 32kg, please let our Assisted Travel team know when you book.

Travelling with an electric mobility device

We can only carry battery-powered mobility devices if your mobility is restricted by either your disability, health, age or a temporary mobility problem. Due to the size of our plane, all devices must reduce in height to 81cm high or less to fit through the plane hold doors. We can only carry a maximum of three powered mobility devices on a single flight, which will be accepted on a first come first served basis.

We’ll accept electric mobility devices containing non-spillable sealed lead acid (SLA/dry cell/gel cell) or lithium batteries. The carriage of wet cell batteries will be considered on a case by case basis.

Due to the variety of devices available, it’s essential that you give us the correct information about your device at least 48 hours before travel. Please complete this form with the following:

• Make and model of motorised device - if your mobility device is a manual wheelchair with a separate battery pack, please provide us with the make and model of the battery pack
• Type of battery
• Number of batteries used to operate your device
• Number of spare batteries
• The weight of your device in kilograms
• Dimensions in centimetres (max. height when reduced 81cm)
• Instructions on how to switch off and make your device safe for flight
• Instructions on how to collapse it to 81cm or less (if applicable)

Electrical circuits must be inhibited to stop accidental operation – how you do this can vary by device. Some have a key that can be switched to the off position and removed. An aid which is only switched on and off with a push-button could be reactivated during a flight by accidental movement of baggage or cargo, so further steps may be needed to inhibit the circuits of such devices. For example, disconnecting electric cable plugs or connectors, or inserting an inhibiting plug (such as an Airsafe plug) into the charging socket of the devices.

The battery terminals of current models of electric mobility devices tend to be protected from short circuit through the battery being fully encased and an integral part of the device. Batteries don’t necessarily need to be disconnected because if it isn’t done correctly, it could increase the risk of fire. On other models where the terminals are exposed, you may need to insulate battery terminals, e.g. with electrical insulating tape.

You need to make your mobility device safe before your flight, as we’re not obliged to. Once we’re happy that it has been, we’ll load it onto the plane. If we’re not satisfied that it has been made safe, we won’t be able to store your mobility device onboard. Other factors which could stop the carriage of an electric mobility aid include the dimensions exceeding the cargo door dimensions, the tare (unladen) weight exceeding the plane loading limitations or insufficient space being available on the plane at the time of booking.

Please note that there are restrictions surrounding the carriage of batteries, the most important of which are summarised below:

Please contact our Assisted Travel team for advice on the carriage of wet cell batteries.

While we’ll take great care with your device, please note that we have limited liability (approximately £1,100) for carrying electronic mobility devices. For that reason, if your device is worth more than £1,100, please make sure you’ve taken out suitable insurance that covers any damage to your device while travelling. You can find this by doing an internet search for ‘mobility device insurance’.

If you need an adapted room and/or transfer, you need to tell us at the time of booking.

For adapted rooms, a request will be sent to your hotel to ask about the availability. If one isn’t available, we’ll contact you immediately and give you the option of amending your holiday without the usual fees or, where a suitable alternative can’t be found, a free-of-charge cancellation.

As for transfers, we include coach transfers as part of all our package holidays (except Jet2CityBreaks and Jet2Villas).If you need an adapted transfer, we may need to charge extra to upgrade you to a private transfer, so please call us on 0800 408 5591 to let us know. You can’t travel on a coach transfer if you have an electric mobility device though, so you will need to book a private transfer in that case. This is because the coach companies we use can’t carry these devices due to physical constraints and local regulations.

If you need to carry syringes, needles, insulin pens, EpiPens and associated medication in the plane cabin, you must carry a letter from your doctor confirming this. If injections are needed during the flight, they must be self-administered. As security screening at airports is outside our control, you should talk about a contingency plan with your doctor so you can travel safely in the unlikely event that the authorities don’t allow your equipment to be carried through security.

You must declare that you’re carrying needles at check-in, airport security and to our Cabin Crew when boarding the plane.

Yes, if you’re pregnant you can travel with us, but additional conditions may apply depending on the type of the pregnancy and the stage at which you’re planning to fly, as detailed below:

If you’re travelling while pregnant, you’ll need a fit to fly certificate. One of the following documents will be required:

• A Fit to Fly certificate that’s provided by a doctor or midwife on surgery/hospital headed paper, signed and dated within seven days of your departure and 16 days of your return.
• A pregnancy Fit to Fly certificate provided by us and completed by your medical professional. Please make sure this is signed and stamped for verification purposes, as this certificate will not be valid if incomplete. You can download the certificate here. 

If you’re unable to sit upright in a plane seat without assistance, you need to provide your own harness or support seat for use onboard.

Due to the variety of harnesses and supports available on the market, we need to check your harness is compatible with our seats. You can do this over the phone by calling us on 0800 408 5591.

The harness must be fitted by a carer and must not stop you from using the plane seat belt.

A non-emergency exit window seat will be allocated in these cases. If the harness or support fastens around the back of the seat, for safety reasons we’ll either allocate a seat at the back of the plane or leave the seat immediately behind empty. For this reason, please contact our Assisted Travel team as early as possible talk about your requirements in detail.

For more complex medical cases, you may need a MEDIF and pre-approval to travel by air. Please give us a call on 0800 408 5591 for our Assisted Travel team to better understand your requirements..

If you need a MEDIF, you can download the form here. Please make sure your doctor has completed the form in full and included all the information below:

• Doctor’s signature
• Dated within 30 days of travel
• Stamp from the doctor, doctor’s surgery, hospital, or clinic. If they don't have a stamp, the doctor must sign the MEDIF and also attach an additional document, such as a business card or sheet of headed notepaper, with their signature
• Confirmation of fitness to fly. Please make sure that your doctor includes a clear prognosis for the flight under section 06 of the MEDIF, as without this we aren't able to grant medical clearance

Please return the completed form to assistedtraveladmin@jet2holidays.com and then someone from our Assisted Travel team will get in touch with you after they receive the form.

Any costs for a medical professional to complete a Medical Information Form or provide a Fitness to Fly certificate, lie solely with you and can’t be reimbursed by us.

We only carry oxygen for emergency use onboard our planes and are unable to supply oxygen for your personal use in non-emergency situations. If you have a medical condition that requires the use of supplementary oxygen onboard, you’ll need to bring your own supply, which must be pre-approved for carriage before you travel.

Please call us on 0800 408 5591 for our Assisted Travel team to better understand your requirements, as we’ll need a Medical Information Form (MEDIF) from your treating Doctor before we can give approval.

Please note that liquid oxygen systems are forbidden for carriage on planes.

Currently, there are only a small number of POCs that have been given clearance for use onboard planes. To take any form of oxygen, you must get medical clearance. Please give us a call on 0800 408 5591 for our team to understand your requirements in more detail.

Nut Allergies
Jet2.com no longer serve nut-based products onboard, but we can’t guarantee that other customers won’t bring their own nut products. However, if Cabin Crew are made aware of a nut allergy sufferer, they will announce to passengers at the beginning of the flight that there’s someone on the plane with a nut allergy. They will also tell customers not to eat any nut-based food during the flight. If you have a nut allergy, please let us know at the time of booking and let the Cabin Crew know when boarding your flight.

Severe Allergies
If you have any severe allergy, please make our team aware of this at the time of booking and also mention this to the Cabin Crew on boarding the aircraft. If you carry medication for a severe allergy, such as an EpiPen, it is very important that you bring this with you on board the aircraft. If we are made aware of a severe allergy and you are not carrying your required medication, you may be refused travel.

Onboard Catering Service
We’re unable to change or remove products that are available to buy onboard due to food allergies (for example, egg). Pre-order meals and sandwiches will be served as normal. We also can’t guarantee that other customers won’t bring their own products onboard.

To check what we’ll be serving before you fly, an allergens guide for all our pre-order meals and sandwiches can be found here. You can also see our in-flight menu here - please check the packaging onboard for the latest allergen information.​

Yes. You don’t get a separate bag for your infant under two, but an extra 10kg allowance (per infant) can be added to their accompanying adult’s 22kg hold bag, free of charge.

In addition to the above, you can also bring a collapsible pushchair/buggy, car seat and/or travel cot in the hold free of charge (infant or child) as long as the total weight of these items isn’t more than 10kg.

For your family’s convenience, and subject to local conditions, collapsible pushchairs/buggies can be used until you reach the plane steps/airbridge, and can be reclaimed immediately when you’re off the plane or at baggage reclaim, subject to local conditions.

If you’re carrying more than one of these items, please let us know so we can advise our local agents in resort to make sure the transfer you’ve booked will accommodate them. On occasion, you may need to change to a private transfer at an extra cost.

If you’re travelling with an infant, it’s a good idea to carry supplies of infant items in your hand luggage, such as baby milk (powdered or liquid form), nappies and wipes. Baby milk and food may need to be tasted or tested by the responsible adult at airport security.

Yes, you can make a booking before an infant has been born. If their name’s unconfirmed, all you need to do is enter the first name as ‘Unborn’ and last name as ‘Baby’. Once the infant’s name has been confirmed, contact our Customer Service team on 0333 300 0042 and they’ll be happy to up-date the name free of charge.

Young people under the age of 18 are required to have a letter of authorisation with them when leaving or entering Portugal, including Madeira, without their parent or legal guardian. This letter must be signed by the parent or legal guardian and contain accurate detail confirming the young person’s temporary address and the responsible person’s contact information, while in destination. To avoid delays at the border, we recommend a copy of the signatories’ (parent or legal guardian) photo identification is carried with the young person for verification purposes, by the authorities at the Portuguese border.

Residents or nationals of Portugal under the age of 18, leaving Portuguese territory, may additionally require authorisation letters to be legally certified prior to departure.

You can download our form here, then simply follow the steps to complete it. You’ll be asked to show your completed form at the airport.

For more information, please visit the Portuguese government website.

Yes, we offer a free myJet2 membership programme to our customers, and as a member you’ll receive:

• myJet2 exclusive offers fortnightly right into your email inbox
• Exclusive notifications of any new routes being launched
• Access to exclusive member-only competitions
• The ability to securely store your data to speed up the booking process

You can join online at jet2.com/myjet2 - simply select "Join today" to get started. From here you’ll also be able to update your details, including your name and email address if needed.